Documents and forms

Exemption from the Conduct of Financial Institutions Regime

Marac is relying on the exemptions set out in the Financial Markets Conduct (Conduct of Financial Institutions — Marac Insurance Limited) Exemption Notice 2025 (Exemption Notice).

The Exemption Notice exempts Marac from compliance with the Conduct of Financial Institutions regime under the Financial Markets Conduct Act which comes into effect on 31 March 2025. The exemption is conditional on a number of conditions as set out in the Exemption Notice, including the requirement that Marac must ensure that any claim made, or complaint received from, a policyholder is handled in a manner that treats that policyholder fairly.

If you took out insurance on or after 23 January 2020, find out how to make a claim below by clicking ‘Find out more’ below. If you took out insurance before 23 January 2020, please complete the relevant claims form below and return it to us or you can call us on 0800 45 10 10 and we will send you a claim form.

Find out how to make a complaint by visiting Compliments & complaints. If a solution can't be found or you are unsatisfied with the outcome, you can contact our approved dispute resolution scheme: the Banking Ombudsman. You can contact them at:

• Banking Ombudsman Scheme
• Freepost 218002
• PO Box 25327
• Wellington 6140
• Phone 0800 805 950 / +64 4 915 0400
• Email help@bankomb.org.nz
• Website click here